Reliable information. Clear expectations.
Understand the scope of EMQA's publicly accessible scientific resources, communication channels and the distinction between website access and separately agreed service-level commitments.
Public service information, not a guaranteed SLA.
This page provides general information about EMQA website access and communication. It does not guarantee a particular uptime, response time, restoration time or financial service credit. Any binding service level must be defined and accepted in a separate written agreement.
What this page covers.
Public scientific content, general correspondence and the technical availability of website resources.
Scientific Content
Access to educational information about molecular biology, enzyme kinetics, bioanalysis and analytical quality.
Website Access
General information about technical access and the possibility of temporary interruptions to website features.
Direct Inquiries
Visitors may contact EMQA through its published email address or telephone number for general information.
Defined information. No invented guarantees.
A formal SLA typically identifies service metrics and procedures. The public EMQA website has no specified numeric commitments in this document.
| Service Element | Current Public Commitment |
|---|---|
| Uptime | No specific guaranteed percentage. |
| Inquiry response time | No fixed response deadline established. |
| Incident resolution | No guaranteed restoration timeframe. |
| 24/7 support | Not represented as an available service. |
| Financial service credits | No public credit or compensation schedule. |
| Separate service agreements | Applicable only if explicitly established in writing. |
A clear path for website inquiries.
If a visitor has trouble accessing an EMQA page or identifies an issue with published content, the website's direct contact channels provide a way to report it.
Describe the issue
Explain the affected page, scientific content or technical problem.
Contact EMQA
Use [email protected] for a general inquiry or to report a website concern.
Provide useful context
Include the page URL, relevant observations and a clear description without sharing unnecessary sensitive information.
Discuss follow-up where applicable
Any response arrangements or service commitments depend on the nature of the inquiry and separately agreed terms.
What a formal SLA would need to define.
Scope and Responsibilities
Parties, covered services, deliverables, exclusions and responsibility for relevant activities.
Measurable Performance
Any uptime target, response objective, performance measure and calculation method.
Incident Management
Reporting channels, incident classification, escalation responsibilities and communications.
Remedies and Limitations
Applicable exceptions, measurement procedures, contractual remedies and other agreed terms.
Service Level FAQs.
Does EMQA guarantee 99.9% website uptime?
No. This public information page does not establish a numeric uptime guarantee.
Is technical support available 24 hours a day?
EMQA does not represent a 24/7 technical support service through this page.
Is there a guaranteed email response time?
No specific general response deadline is established here. Separate arrangements would need to be agreed expressly.
Does this page establish a paid service contract?
No. This page provides general information and does not itself create a paid service contract or a binding service-level agreement.
How can I report a website issue?
Contact [email protected] and include the relevant page URL and a short description of the issue.
Expectations begin with clear communication.
For questions about website access, scientific content or any separately agreed offering, please contact EMQA directly.